Refund policy
return the goods
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We have a 30-day return policy. If 30 days have passed since your purchase, unfortunately, we cannot refund or exchange for you.
Items that are eligible for return must be unused and in the same condition as when you received it. The item must also be in its original packaging.
Several types of merchandise cannot be returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns for: Intimacy or hygiene products, hazardous materials or flammable liquid or gas products.
Other non-returnable items:
* gift card
* Downloadable software products
* Some health and personal care products
To complete the return process, we need your receipt or proof of purchase.
Please do not send purchased items back to the manufacturer.
In some cases, only partial refunds may be made: (if applicable)
* Books with obvious traces of use
* Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records.
* Merchandise in any non-original condition, damaged or missing parts not caused by us.
* Any item returned more than 30 days after dispatch
Refund (if applicable)
Once your returned item has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether the refund request was approved or rejected.
If processing is approved, your refund request will be processed and credit will automatically be credited back to your credit card or back to the original payment path within a few days.
Refund is overdue or not received (if applicable)
If you haven't received your refund, please check your bank account again first.
Then contact your credit card company, it may take some processing time for an official refund.
Next, please contact your bank. Refunds usually take some processing time.
If you have completed all the steps above and still have not received your refund, please contact us at caixingjie1995@foxmail.com.
Specials (if applicable)
Only regular-priced items are refundable, and unfortunately, specials are not refundable.
Exchange (if applicable)
We only exchange items that are defective or damaged. If you need to replace it with the same item, please send an email to caixingjie1995@foxmail.com and send your item to: No. 68, Caizhai New Village, Hulu Town, Dongyang City, Zhejiang Province, China 322000.
gift
If a purchase is marked as a gift and shipped directly to you by the merchant, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, we will mail you a gift certificate.
If the purchase was not marked as a gift, or the gift giver shipped the order to his own address and then shipped it to you, we will issue a refund to the gift giver and he will know you made a return.
transportation
To return the product, you should mail the product to: No. 68, Caizhai New Village, Hulu Town, Dongyang City, Zhejiang Province 322000, China.
You will be responsible for paying for shipping on returned items. Shipping is non-refundable. If you receive a refund, return shipping costs will be deducted from your refund.
Exchange product arrival times may vary based on your residential address.
If you're shipping more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.
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We have a 30-day return policy. If 30 days have passed since your purchase, unfortunately, we cannot refund or exchange for you.
Items that are eligible for return must be unused and in the same condition as when you received it. The item must also be in its original packaging.
Several types of merchandise cannot be returned. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns for: Intimacy or hygiene products, hazardous materials or flammable liquid or gas products.
Other non-returnable items:
* gift card
* Downloadable software products
* Some health and personal care products
To complete the return process, we need your receipt or proof of purchase.
Please do not send purchased items back to the manufacturer.
In some cases, only partial refunds may be made: (if applicable)
* Books with obvious traces of use
* Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records.
* Merchandise in any non-original condition, damaged or missing parts not caused by us.
* Any item returned more than 30 days after dispatch
Refund (if applicable)
Once your returned item has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether the refund request was approved or rejected.
If processing is approved, your refund request will be processed and credit will automatically be credited back to your credit card or back to the original payment path within a few days.
Refund is overdue or not received (if applicable)
If you haven't received your refund, please check your bank account again first.
Then contact your credit card company, it may take some processing time for an official refund.
Next, please contact your bank. Refunds usually take some processing time.
If you have completed all the steps above and still have not received your refund, please contact us at caixingjie1995@foxmail.com.
Specials (if applicable)
Only regular-priced items are refundable, and unfortunately, specials are not refundable.
Exchange (if applicable)
We only exchange items that are defective or damaged. If you need to replace it with the same item, please send an email to caixingjie1995@foxmail.com and send your item to: No. 68, Caizhai New Village, Hulu Town, Dongyang City, Zhejiang Province, China 322000.
gift
If a purchase is marked as a gift and shipped directly to you by the merchant, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, we will mail you a gift certificate.
If the purchase was not marked as a gift, or the gift giver shipped the order to his own address and then shipped it to you, we will issue a refund to the gift giver and he will know you made a return.
transportation
To return the product, you should mail the product to: No. 68, Caizhai New Village, Hulu Town, Dongyang City, Zhejiang Province 322000, China.
You will be responsible for paying for shipping on returned items. Shipping is non-refundable. If you receive a refund, return shipping costs will be deducted from your refund.
Exchange product arrival times may vary based on your residential address.
If you're shipping more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.